Reduce costs: The potential to reduce costs is one of the clearest benefits of using a chatbot. A chatbot can provide a new first line of support, supplement support during peak periods or offer an additional support option. In all of these cases, employing a chatbot can help reduce the number of users who need to speak with a human. You can avoid scaling up your staff or offering human support around the clock.
Specialized conversational bots can be used to make professional tasks easier. For example, a conversational bot could be used to retrieve information faster compared to a manual lookup; simply ask, “What was the patient’s blood pressure in her May visit?” The conversational bot will answer instantly instead of the user perusing through manual or electronic records.
With competitor Venmo already established, peer-to-peer payments is not in and of itself a compelling feature for Snapchat. However, adding wallet functionality and payment methods to the app does lay the groundwork for Snapchat to delve directly into commerce. The messaging app’s commerce strategy became more clear in April 2016 with its launch of shoppable stories with select partners in its Discover section. For the first time, while viewing video stories from Target and Lancome, users were able to “swipe up” to visit an e-commerce page embedded within the Snapchat app where they could purchase products from those partners.
Chatbots can perform a range of simple transactions. Telegram bots let users transfer money, buy train tickets, book hotel rooms, and more. AI chatbots are especially sought-after in the retail industry. WholeFoods, a healthy food store chain in the US, uses a chatbot to help customers find the nearest store. The 1-800-Flowers chatbot lets customers order flowers and gifts. In the image below, you can see more ways you might use AI chatbots for your business.
Last, but not least coming in with the bot platform for business is FlowXO, which creates bots for Messenger, Slack, SMS, Telegraph and the web. This platform allows for creating various flexibility in bots by giving you the option to create a fully automated bot, human, or a hybrid of both. ChatBot expert Murray Newlands commented that "Where 10 years ago every company needed a website and five  years ago every company needed an app, now every company needs to embrace messaging with AI and chatbots."

“I believe the dreamers come first, and the builders come second. A lot of the dreamers are science fiction authors, they’re artists…They invent these ideas, and they get catalogued as impossible. And we find out later, well, maybe it’s not impossible. Things that seem impossible if we work them the right way for long enough, sometimes for multiple generations, they become possible.”
How: instead of asking someone to fill out a form on your website to be contacted by your sales team, you direct them straight into Messenger, where you can ask them some of their contact details and any qualification questions (for example, "How many employees does your company have?"). Depending on what they respond with you could ask if they'd like to arrange a meeting with a salesperson right there and then.
Ultimately, only time will tell how effective the likes of Facebook Messenger will become in the long term. As more and more companies look to use chatbots within the platform, the greater the frequency of messages that individual users will receive. This could result in Facebook (and other messaging platforms) placing stricter restrictions on usage, but until then I'd recommend testing as much as possible.
Like most of the Applications, the Chatbot is also connected to the Database. The knowledge base or the database of information is used to feed the chatbot with the information needed to give a suitable response to the user. Data of user’s activities and whether or not your chatbot was able to match their questions, is captured in the data store. NLP translates human language into information with a combination of patterns and text that can be mapped in the real time to find applicable responses.

Chatbots are unique because they not only engage with your customers, they also retain them. This means that unlike other forms of marketing, chatbots keep your customers entertained for longer. For example, let's say you catch your audience's attention with a video. While this video may be extremely engaging, once it ends, it doesn't have much more to offer.


The promise of artificial intelligence (AI) has permeated across the enterprise giving hopes of amping up automation, enriching insights, streamlining processes, augmenting workers, and in many ways making our lives as consumers, employees, and customers a whole lot better. Senior management salivates over the exponential gains AI is supposed to deliver to their business. Kumbayah […]
Short for chat robot, a computer program that simulates human conversation, or chat, through artificial intelligence. Typically, a chat bot will communicate with a real person, but applications are being developed in which two chat bots can communicate with each other. Chat bots are used in applications such as ecommerce customer service, call centers and Internet gaming. Chat bots used for these purposes are typically limited to conversations regarding a specialized purpose and not for the entire range of human communication.
Kik Messenger, which has 275 million registered users, recently announced a bot store. This includes one bot to send people Vine videos and another for getting makeup suggestions from Sephora. Twitter has had bots for years, like this bot that tweets about earthquakes as soon as they’re registered or a Domino’s bot that allows you to order a pizza by tweeting a pizza emoji.

Forrester Launches New Survey On AI Adoption There’s no doubt that artificial intelligence (AI) is top of mind for executives. AI adoption started in earnest in 2016, and Forrester anticipates AI investments to continue to increase. Leaders are quickly waking up to AI’s disruptive characteristics and the need to embrace this emerging technology to remain […]
Amazon’s Echo device has been a surprise hit, reaching over 3M units sold in less than 18 months. Although part of this success can be attributed to the massive awareness-building power of the Amazon.com homepage, the device receives positive reviews from customers and experts alike, and has even prompted Google to develop its own version of the same device, Google Home.
Another reason is that Facebook, which has 900 million Messenger users, is expected to get into bots. Many see this as a big potential opportunity; where Facebook goes, the rest of the industry often follows. Slack, which lends itself to bot-based services, has also grown dramatically to two million daily users, which bot makers and investors see as a potentially lucrative market.
Each student learns and absorbs things at a different pace and requires a specific methodology of teaching. Consequently, one of the most powerful advantages of getting educated by a chatbot is its flexibility and ability to adapt to specific needs and requirements of a particular student. Chatbots can be used in a wide spectrum, be it teaching people how to build websites, learn a new language, or something more generic like teach children Math. Chatbots are capable of adapting to the speed at which each student is comfortable - without being too pushy and overwhelming.
Why are chatbots important? A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical Examples of Natural Language Processing applied in various enterprises’ end-use applications.
…utilizing chat, messaging, or other natural language interfaces (i.e. voice) to interact with people, brands, or services and bots that heretofore have had no real place in the bidirectional, asynchronous messaging context. The net result is that you and I will be talking to brands and companies over Facebook Messenger, WhatsApp, Telegram, Slack, and elsewhere before year’s end, and will find it normal.
WeChat combines a chat-based interface with vast library of add-on features such as a mobile wallet, chat-based transactions, and chat-based media and interactive widgets, and exposes it all to businesses through a powerful API that enables businesses from mom and pop noodle shops to powerhouses such as Nike and Burberry to “friend” their customers and market to them in never before imaginable ways. Over 10MM businesses in China have WeChat accounts, and it is becoming increasingly popular for small businesses to only have a WeChat account, forgoing developing their own website or mobile app completely. US technology firms, in particular Facebook, are taking note.
Consider why someone would turn to a bot in the first place. According to an upcoming HubSpot research report, of the 71% of people willing to use messaging apps to get customer assistance, many do it because they want their problem solved, fast. And if you've ever used (or possibly profaned) Siri, you know there's a much lower tolerance for machines to make mistakes.

Canadian and US insurers have a lot on their plates this year.  They’re not just grappling with extreme weather, substantial underwriting losses from all those motor vehicle claims, but also rising customer expectations and an onslaught of fintech disruptors.  These disruptors are spurring lots of activity in insurance digital labs, insurance venture capital arms, and […]

Your first question is how much of it does she want? 1 litre? 500ml? 200? She tells you she wants a 1 litre Tropicana 100% Orange Juice. Now you know that regular Tropicana is easily available, but 100% is hard to come by, so you call up a few stores beforehand to see where it’s available. You find one store that’s pretty close by, so you go back to your mother and tell her you found what she wanted. It’s $2, maybe $3, and after asking her for the money, you go on your way.


If the success of WeChat in China is any sign, these utility bots are the future. Without ever leaving the messaging app, users can hail a taxi, video chat a friend, order food at a restaurant, and book their next vacation. In fact, WeChat has become so ingrained in society that a business would be considered obsolete without an integration. People who divide their time between China and the West complain that leaving this world behind is akin to stepping back in time.
Companies most likely to be supporting bots operate in the health, communications and banking industries, with informational bots garnering the majority of attention. However, challenges still abound, even among bot supporters, with lack of skilled talent to develop and work with bots cited as a challenge in implementing solutions, followed by deployment and acquisition costs, as well as data privacy and security.
LV= also benefitted as a larger company. According to Hickman, “Over the (trial) period, the volume of calls from broker partners reduced by 91 per cent…that means is aLVin was able to provide a final answer in around 70 per cent of conversations with the user, and only 22 per cent of those conversations resulted in [needing] a chat with a real-life agent.”
Chatbots can perform a range of simple transactions. Telegram bots let users transfer money, buy train tickets, book hotel rooms, and more. AI chatbots are especially sought-after in the retail industry. WholeFoods, a healthy food store chain in the US, uses a chatbot to help customers find the nearest store. The 1-800-Flowers chatbot lets customers order flowers and gifts. In the image below, you can see more ways you might use AI chatbots for your business.

According to this study by Petter Bae Brandtzaeg, “the real buzz about this technology did not start before the spring of 2016. Two reasons for the sudden and renewed interest in chatbots were [number one] massive advances in artificial intelligence (AI) and a major usage shift from online social networksto mobile messaging applications such as Facebook Messenger, Telegram, Slack, Kik, and Viber.”

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Morph.ai is an AI-powered chatbot. It works across messengers, websites, Android apps, and iOS apps. Morph.ai lets you automate up to 70 percent of your customer support. It can also integrate with your existing CRM and support tools. Plus, it can learn new queries and responses over time. You can add cards, carousels, and quick replies to enrich your conversations. It looks like this
“Utility gets something done following a prompt. At a higher level the more entertainment-related chatbots are able to answer all questions and get things done. Siri and Cortana you can have small talk with, as well as getting things done, so they are much harder to build. They took years and years of giant company’s efforts. Different companies that don’t have those resources, like Facebook, will build more constrained utility bots.”
Other companies explore ways they can use chatbots internally, for example for Customer Support, Human Resources, or even in Internet-of-Things (IoT) projects. Overstock, for one, has reportedly launched a chatbot named Mila to automate certain simple yet time-consuming processes when requesting for a sick leave.[24] Other large companies such as Lloyds Banking Group, Royal Bank of Scotland, Renault and Citroën are now using automated online assistants instead of call centres with humans to provide a first point of contact. A SaaS chatbot business ecosystem has been steadily growing since the F8 Conference when Zuckerberg unveiled that Messenger would allow chatbots into the app.[25]
There was a time when even some of the most prominent minds believed that a machine could not be as intelligent as humans but in 1991, the start of the Loebner Prize competitions began to prove otherwise. The competition awards the best performing chatbot that convinces the judges that it is some form of intelligence. But despite the tremendous development of chatbots and their ability to execute intelligent behavior not displayed by humans, chatbots still do not have the accuracy to understand the context of questions in every situation each time.
A chatbot that functions through machine learning has an artificial neural network inspired by the neural nodes of the human brain. The bot is programmed to self-learn as it is introduced to new dialogues and words. In effect, as a chatbot receives new voice or textual dialogues, the number of inquiries that it can reply and the accuracy of each response it gives increases. Facebook has a machine learning chatbot that creates a platform for companies to interact with their consumers through the Facebook Messenger application. Using the Messenger bot, users can buy shoes from Spring, order a ride from Uber, and have election conversations with the New York Times which used the Messenger bot to cover the 2016 presidential election between Hilary Clinton and Donald Trump. If a user asked the New York Times through his/her app a question like “What’s new today?” or “What do the polls say?” the bot would reply to the request.
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